#product_design #B2B #contextual_inquiry #user_journey_map #UX_optimization Project Background My role: Senior UX researcher leading design research for a global treasury management system. Methods: Expert interviews, field research, journey mapping, paper prototyping, and usability testing. Impact: The redesign increased key task success rate by 15%. I got the job of leading the design research of the Treasury Management System in an MNC. The system is used in offices in o